Login Help

I keep getting an error message saying 'Your username or password was not found in the system.'

Click on 'username' or 'password' within the 'Forgot my username or password' located below the Password field.

I keep getting a message saying 'Passwords are case sensitive. Check for capital letters.'

Be sure to enter your password with the correct capitalization (for example; Apple vs. apple is treated differently). Click 'password' within the 'Forgot your username or password' if you do not remember the correct capitalization.

I received more than one username when I used 'Forgot your username or password.' How do I know which one to use?

Your account does not have a unique email address. Please contact your administrator for the correct username information. (We strongly recommend that each account have its own email address)

Is there a limit to how many times I can reset my password?

No. You can reset your password as many times as you would like.

When I log in I get a screen telling me that my username does not meet the systems requirements. What do I do?

For security purposes, all usernames must conform to our new login requirements (at least 6 characters long and cannot be all numbers). When prompted to update your username; enter a new username in the 2 fields on the update form. (Remember: you will use your updated username the next time you login)

Why do the messages keep changing when the system doesn't recognize my username or password?

Try using the 'Forgot your username or password' option. If you do not have success recovering your username or password please contact your administrator and ATI will help restore your account. (Remember: make note of any changes you make to your account since a change can affect your ability to login successfully)